Refund policy

Last updated: November 4, 2026

Returns

If you change your mind, please request a return within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending an item back so we can provide return instructions.

Customers are responsible for return shipping costs for change-of-mind returns.

How to start a return

Email us at thepurrdepartment@gmail.com with your order number and a description of the item you would like to return. We’ll review your request and provide instructions. Please do not send an item back before contacting us.

Damaged, defective or incorrect items

Please inspect your order when it arrives and contact us if an item is damaged, defective or incorrect. We’ll work with you to resolve the issue and cover the cost of doing so.

Exchanges

Please contact us to ask about exchange options before returning an item.

Refunds

We’ll notify you after we receive and inspect your return. If your refund is approved, we’ll issue it to your original payment method within five business days after inspection. Your bank or payment provider may need additional time to process and post it.

Your legal rights

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

For cancellations, returns, exchanges, or issues with your order, email thepurrdepartment@gmail.com or use the contact details in our contact information policy.